What is a Debit MasterCard®?
Debit MasterCard® is a payment card linked to your checking or savings account. It combines an ATM card’s functionality with the added convenience of shopping online or in-person having your purchases deducted from your checking account.
What Safety Procedures Do We Have In Place?
With Cornerstone Bank fraud monitoring, keeping your card safe is as easy as sending a text. If our system detects suspicious activity on your card with text fraud alerts, you’ll receive a text message with details about the suspected transaction.
Digital Wallet
Purchasing has never been easier. Add your Cornerstone Bank Debit Mastercard to your mobile wallet for secure and straight forward check-out!
- Fast
- Convenient
- Secure
Commonly Asked Questions About Our Debit Card Options
Debit Card
Lost/stolen debit card?
- If your checks or debit card are lost or stolen, please report it immediately to Cornerstone Bank at 888-297-2100.
- To report a lost or stolen debit card after hours, please call 800-472-3272.
- Replacement cards are available at your local Cornerstone Bank.
Can I set up email or text alerts?
Yes. Alerts can be set up to notify you of certain activity on your account. To setup alerts, log-in to online banking, click on Alerts in the top right corner of the screen, choose the type of alert and click on set up new alert. You will be prompted to choose a category, type of alert, which account you wish to have alerts on and whether to be notified by email or text.
What are the benefits of a debit Mastercard®?
- Your Debit MasterCard® comes with many benefits! To see complete information on each benefit, view the Guide to Benefits at the following links.
- To enroll in Mastercard®’s Identity Theft Protection, visit https://mastercardus.idprotectiononline.com/enrollment/.
- Please call 1-800-MASTERCARD® (1-800-627-8372) with any benefit questions.
What if I need a replacement card?
Should you need a replacement card in between renewals, we can take care of that for you at your local Cornerstone Bank. A small fee may apply.
How do I activate or change my PIN?
To activate or change your PIN, log-in to your “CSB Personal” app and go to “Cards” at the bottom of the screen. Once there, make sure the card you’d like to change the PIN on is showing on the screen, then scroll down and click on “Set PIN”. Follow the prompts to complete the change.
Please call 800-992-3808 with any questions.
What if I have MasterCard questions while traveling?
If you have MasterCard questions while traveling, please call 877-253-8964.
Why is my transaction requiring a secure code?
If a transaction is flagged as medium risk, you will be asked to provide a secure code. You will be given the option to choose the email or phone number we have on file as a method to receive your one time passcode. You may see a screen similar to what is shown below.
If you select to receive your code via text, the code will come from 33072 and will say something similar to, “Your auth code is #221404. It expires in 10 mins. For security, only share with agent.”
If you select to receive your code via email, the message will come from noreply@enfactnotifications.com and will say something similar to, “Your Cornerstone Bank authentication code is #519295. This code expires in 10 minutes. For your security, please don’t share it with anyone other than the agent you’re working with.”